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Shipping Updates
Worldwide, some shipping restrictions
have been put in place by certain countries. Below is a partial list of the
countries restricting shipments from Korea (although the situation in well under
control, and was contained early in Korea). We do not have information for all
countries as the situation is constantly changing but will update the list below
as information becomes available.
At checkout, please choose the
appropriate shipping method from the chart below that is currently allowed by
your country.
* Be advised that worldwide, shipping times are currently
slower due to the coronavirus situation.
Generally, surface is slightly less
expensive than airmail and express is usually about $20 more expensive than
airmail.
Mostly, EMS(Express Shipping) is the new base shipping method, although
due to Covid express shipping times are no longer as fast as in the past.
If you have previously placed an order
that can no longer be shipped by Regular Airmail and need to upgrade to Express,
there is an additional shipping charge of $20. Below is a link to add the charge
to a previously placed order.
Added Express Shipping Charge: $20.00
Added half Express Shipping Charge: $10.00
Ordering Information
Payments:
All our prices are in US dollars.
Credit cards:
We accept Visa, MasterCard, American Express, and Discover cards
on-line.
PayPal:
We accept PayPal payments via our company account. Send
your payments to email:
Please note that a PayPal account is needed to use this service.
You may make an account by following this link: https://www.paypal.com/
To pay via PayPal, place the order on-line and select the
"PayPal" option under while filling in your billing/shipping
information on our "Secure Payment Information" page.
Checks:
While we do accept cashier's checks (certified bank checks/official
bank checks), & international money orders, we strongly recommend against
using them because of the long waiting period and the possibility that the item
ordered will fall out of stock by the time the check clears. Checks require a waiting period of
14 days from the date we receive the check before your order is shipped. To order by check, follow
the instructions on the "Secure Payment Information" page while ordering on-line, and send your
cashier's check or money order to:
Korean-Arts (4th floor)
Yongsan 2 Ga Dong 1-82
140-022
Seoul, Korea
At this time, we do not accept personal checks.
Direct Transfers:
We also accept direct transfers (bank wire
transfers). Contact us at for details
(Korean-Arts' contact information)
We ship all our merchandise directly from Korea through the
Korean Postal Service to 135 countries worldwide. Orders will arrive in your country by your government
postal service. Shipping costs
are $2.50 per pound.
To determine the shipping cost of an item or items, click on the " " button for that item, then select either "Airmail
Shipping" (7-12 days), "Express
Shipping" (3-5 days) or "Surface Shipping" (5-8 weeks) from the "Shipping"
drop-down box on the shopping cart
page.
Credit card orders are usually shipped within 7-10 days, but may
take a bit more time if the item is on backorder, or being made. ship times
listed above are the number of days the shipment takes from the actual
ship date
These shipping times are estimates. Please do not cut the
shipping times too close. Neither the Korean nor other countries' postal
services are infallible. There may be unexpected delays. Please allow some extra
time for un-foreseen delays.
Airmail Shipping
We ship to any of the following countries by Air Parcel Service (regular Korean air mail service). Shipments take approximately 7-12 days to North America, 10-14 days to Europe,
and 5-10 days within Asia. Online parcel tracking is not available for International airmail shipping under 1.7kg.
(3.74lbs) but is available through our sending postal facility. See the list
below for possible customs fees.
Australia, Austria, Bahrain, Belgium, Bhutan, Croatia, Canada,
Cyprus, Czech, Dominican Republic, Denmark, Estonia, Finland, France, Georgia, Germany (5% customs
and 16% VAT fees may be applied, EMS orders may be held at the
post office and require VAT fees and s not recommended), Greece, Hungary, Iceland, India, Iran, Iraq,
Ireland, Israel, Italy (standard express shipping is not
available - premium express shipping is available for $32, Italy Post may
require VAT charges), Jordan, Kuwait, Latvia, Luxembourg, Macedonia, Maldives,
Mexico, Netherlands, New Zealand, Norway, Nepal, Oman, Pakistan, Papua New
Guinea, Poland, Portugal, Qatar, Romania, Russian Federation, Saudi Arabia,
Slovenia, Spain, Sri Lanka, Sweden, Switzerland (customs duties or VAT may
apply), Turkey, United Arab Emirates,
United Kingdom, U.S.A. Ukraine, Yemen, Yugoslavia.
We ship to the following countries in Asia by Air Parcel Service (regular Korean air mail service). Shipments take approximately
5-10 days within East Asia and 7-12 days to South East Asia.
Bangladesh, Brunei, Cambodia, China, Darussalam, Hong Kong,
Indonesia, Japan, Lao, Macao, Malaysia, Mongolia, Myanmar, Philippines,
Singapore, Taiwan, Thailand, Viet Nam.
For orders to countries other than those listed, please contact
us at for
shipping information (Korean-Arts'
contact information).
Express Shipping (EMS)
Approximate shipping times to the following regions are: North
America (3-5 days), Europe (4-6 days), within Asia (2-4 days). EMS shipping is
an additional $18 (approximate) per order over standard international airmail shipping and is
more economical for large orders where the additional $18 shipping charges are
not a significant part of the total cost, or, where time is a priority. Parcel
tracking is available for EMS shipping. Please note, 3-5 days is the shipping time, and the amount of time
your order will take once it is shipped. Orders are shipped within
24-48 hours except for orders received after Friday at 10AM which will be
shipped the following Monday).EMS is not available to Guam, or South
Africa
Surface shipping
We now offer surface shipping to North America, Europe (5-8
weeks), and within Asia (3-5 weeks) for about a 33% savings over the price of
airmail shipping. Generally this service is advisable only for extremely large
orders with correspondingly large shipping charges, and where delivery time is
not a concern. Contact us for details
(Korean-Arts' contact information)
Customs and VAT fees
Although most countries do not apply customs or VAT to handmade
art, on some occasions, they are applied by certain countries. Please see the
list of countries above for details about a particular country.
Return Policy
For orders that do not arrive in perfect condition write us at
(Korean-Arts' contact information) within14 days of receiving your
purchase, describe your purchase and the condition it arrived in, and
include your order number, date of order, and the name of the purchaser. We will
send you a return ticket number, and send you a replacement item at no cost to you.
Do not send your damaged item back to us without first emailing us and obtaining
a return ticket number.
For other returned orders send your purchase to:
Korean-Arts (4th floor)
Yongsan 2 Ga Dong 1-82 (4th floor)
140-022
Seoul, Korea
and we will refund your purchase price (please note, shipping
cost is non-refundable).
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